Privacy Policy

The HOYOU Privacy Policy… in brief.

  • HOYOU is committed to protecting your privacy.
  • HOYOU has created this privacy statement in order to demonstrate our firm commitment to privacy.
  • HOYOU does not disclose visitors information to third parties.
  • Any information that you provide us with, whether it be business or personal information (such as your name or address), cannot be seen by third parties.
  • This site contains links to other, third party websites; HOYOU is not responsible for the privacy practices or the content of other websites.
  • This privacy statement is not presented as a legally binding contract.

Who we are

Our website address is:

HOYOU Suite Residence
Osaka Ashiharabashi Station Front
1-9-25 Naniwahigashi, Naniwa Ward,
Osaka City, Fuji Lin Plaza Building 15

Questions or concerns related to this site or page can be sent to the webmaster, at [email protected], or company staff via the contact form.

What personal data we collect and why we collect it

Reservations & Website

HOYOU may use your personal information for the following purposes:

  • To provide information about our services.
  • To help us manage our content to ensure it is relevant and appropriate to you.
  • To inform you about our company news, service upgrades, and other updates regarding HOYOU Suite services.

Comments & Reviews

Some of our blog posts and pages have review or comment ability, which allows visitors to leave comments on those specific pages. We collect the data shown in the comments form, and also the visitor’s IP address, and browser user agent string to help spam detection.

Media & Uploads

If you upload images to the website (or review post), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may have the ability to download and extract any location data from images on the website.

Contact forms

Personal information entered and sent in a contact form is stored in our database and email. This is used to improve HOYOU staff’s ability to respond to you, note your comment, or make changes to your room reservation.

Embedded content from other websites

Room pages, Posts, and Articles on this site frequently include embedded content (e.g. videos, images, interactive content, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content.

Who we share your data with

Google Analytics

  • This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
  • Google Analytics uses cookies, to help the website analyze how users use the site.
  • The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
  • Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
  • Google will not associate your IP address with any other data held by Google.
  • You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
  • By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. This is generally sent and filter through Cloudflare CDN, which provide some protection against Distributed Denial of Service (DDoS) attacks, and Google’s reCAPTCHA, a free service that helps protect websites from spam.